REFUND POLICY

A LEGAL DISCLAIMER

The Refund Policy outlined on this website is provided for general informational purposes only and does not constitute legal advice. Ignited Fragrance reserves the right to modify, amend, or update this policy at any time without prior notice. Refund eligibility is subject to verification and approval as per the conditions mentioned above. By placing an order on this website, you acknowledge and agree to this Refund Policy in its entirety. Customers are advised to review this page periodically to stay informed of any changes.

REFUND POLICY

At Ignited Fragrance, each candle is handcrafted in small fresh batches, and therefore we do not offer returns or exchanges once an order has been placed. Refunds are only applicable in the rare event that a product is received in a damaged condition or is incorrect. In such cases, customers must notify us within 24 hours of delivery by sharing an unboxing video and clear photographs of the damaged product and outer packaging for verification. Once approved, a refund or replacement will be processed within 7–10 business days to the original mode of payment. We do not offer refunds for delays caused by courier partners, minor appearance variations, fragrance preferences, or incorrect addresses provided by the customer.

WHAT TO INCLUDE IN THE REFUND POLICY

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.